Article in Hospitality Management: What does the hotel guest want?
- 1 min read
How many different pillows can your guests choose from? Do you offer in-room entertainment such as a Playstation? And besides, those iPhone docking stations that guests could use as an alarm clock, hopefully you can exchange for a model the iPhone 6 fits on.
New innovations make it possible to improve our offerings; at the same time the competition forces us to remain committed to not get behind on new trends and to keep developing unique features to differentiate ourselves. But what are guests actually really looking for? I went looking for answers. Read the article that was published in Hospitality Magazine this year (in Dutch).